Privacy Policy
Last updated: 17 October 2026
In short: when you enquire through this website, we use your name, mobile number and preferred contact time only to respond to your enquiry about DLF The Westpark – Phase 2. We do not sell your information. You can ask us to stop contacting you, or to delete your details, at any time.
1. Who we are
This website is maintained by Reliable Enterprises (MahaRERA Agent Reg. No. A51700039831) ("we", "us", "our"), an authorised marketing partner for the project DLF The Westpark. This is not the official website of DLF. For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Reliable Enterprises (MahaRERA Agent Reg. No. A51700039831) is the data fiduciary responsible for the personal data you submit through this website.
2. Information we collect
Information you give us
When you submit the enquiry form, we collect:
- your full name;
- your mobile number;
- your preferred contact time, if you choose one;
- the type of enquiry (for example, a general enquiry or a site visit request).
We do not ask for financial details, identity documents or payment information through this website.
Information collected automatically
When you visit the website or submit the form, we may also record:
- the advertising campaign that brought you here (for example, UTM parameters and Meta click identifiers);
- the page address, referring website, date and time of your enquiry;
- basic device and browser information;
- cookie identifiers set by advertising tools, as described in section 6.
Our website host may also keep standard server logs, which can include your IP address, for security and reliability.
3. How we use your information
| Purpose | Information used |
|---|---|
| Calling you back about DLF The Westpark – Phase 2, available residences and the Expression of Interest (EOI) process | Name, mobile number, preferred time, enquiry type |
| Arranging a site visit, if you request one | Name, mobile number, enquiry type |
| Sending you information you have asked for about the project, by call, SMS or WhatsApp | Name, mobile number |
| Understanding which advertisements are effective and measuring enquiries | Campaign and cookie information |
| Preventing spam and misuse of the form, and keeping the website secure | Technical and log information |
| Meeting legal and regulatory obligations | Any of the above, as required |
We will not use your information for unrelated purposes without asking you first.
4. Your consent and calls
By submitting the form, you consent to us contacting you on the mobile number you provide, by call, SMS or WhatsApp, about your enquiry. Because you have requested this contact, it applies even if your number is registered on the National Do Not Call (DND) registry, for communications related to your enquiry only.
You can withdraw your consent at any time by telling us during a call, or by contacting us as described in section 12. Withdrawing consent stops future contact but does not affect anything done before you withdrew it.
5. Who we share it with
We do not sell or rent your personal information. We share it only where needed:
- The project developer: where necessary to answer your questions, arrange a site visit or process an EOI or booking that you choose to make.
- Service providers who help us run the website and manage enquiries, such as website hosting, lead management or CRM software, and telephony or messaging services. They may use your information only to provide those services to us.
- Advertising platforms such as Meta (Facebook and Instagram), limited to the measurement information described in section 6.
- Authorities, where required by law, court order or a regulator such as MahaRERA.
Some service providers may store information on servers outside India. Where this happens, we take reasonable steps to ensure your information remains protected, in line with applicable Indian law.
6. Cookies and advertising
This website may use the Meta Pixel, a tool provided by Meta Platforms, to understand how visitors arrive from our Facebook and Instagram advertisements and whether they submit an enquiry. It uses cookies and similar technologies, and records events such as a page visit or a completed enquiry. Your name and mobile number are not sent to Meta through the Pixel.
You can control or delete cookies through your browser settings, and manage how Meta uses information for advertising in your Facebook or Instagram ad preferences. The website keeps a small amount of information in your browser's session storage (such as the campaign that brought you here) so it can be attached to your enquiry; this is cleared when you close the browser tab.
7. How long we keep it
We keep your enquiry details for as long as needed to respond to you and follow up on your interest in the project, and for up to 24 months after our last contact with you, unless a longer period is required by law or you have gone on to make an EOI or booking. After that, we delete or anonymise the information. If you ask us to delete your details sooner, we will do so unless we are legally required to keep them.
8. How we protect it
The website uses an encrypted (HTTPS) connection. Access to enquiry records is limited to people who need it to respond to you, and we use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but if a personal data breach occurs, we will act in accordance with the DPDP Act, including notifying affected persons and authorities where required.
9. Your rights
Subject to the DPDP Act and applicable rules, you have the right to:
- ask what personal information we hold about you and how it is used;
- ask us to correct, complete or update it;
- ask us to delete it;
- withdraw your consent to being contacted;
- nominate another person to exercise these rights on your behalf in the event of your death or incapacity;
- raise a grievance with us, and if it is not resolved satisfactorily, complain to the Data Protection Board of India.
To use any of these rights, contact us as described in section 12. We may need to verify your identity before acting on a request.
10. Children
This website is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a child has submitted their details, please contact us and we will delete them.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
12. Questions and grievances
For questions about this policy, to exercise your rights, or to raise a grievance, please message us on WhatsApp, use the enquiry form on the main website, or tell a member of our team during any call about your enquiry.
We aim to respond to grievances within a reasonable time and in any case within the period required by applicable law.